Frequently Asked Questions

How long does processing take?

All items are made to order. Please allow 5–7 business days for your order to be embroidered and prepared before shipment.

Once shipped, standard U.S. delivery typically takes 3–5 business days. You’ll receive tracking information via email.

If you need your order by a specific date, please contact us before purchasing. We’ll do our best to accommodate when possible.

Yes! We love creating custom pieces. Send us a message with your idea and we’ll let you know what’s possible.

Because each piece is made to order and personalized, we do not accept returns or exchanges on custom items.

If your item arrives damaged or incorrect, please contact us within 3 days of delivery.

To preserve the quality of your embroidery:

• Wash inside out

• Machine wash cold

• Tumble dry low or air dry

• Do not iron directly on embroidery